FAQ

What is your Returns / Exchange policy?

Be sure to read our Returns / Exchanges Page, which is also located in every item description as you shop!

How much is shipping to _____ ?

Please scroll to the bottom of the page to use our Shipping Calculator.

Also be sure to read our Shipping Page, which is also located in every item description as you shop!

Do you do collaborations? Are you looking for promoters?

We rely on REAL CUSTOMERS and HONEST word of mouth from people like you :) If you truly love our shop, E-mail us for a special promo code that will reward you every time the code is used!

What happened to my other items?

It is coming :).  100% Made in USA items are shipped separately to be as efficient as possible. We pass the savings to you! At any time, feel free to contact us if you're unsure.

How come shipping to Canada is more expensive than shipping to USA?

Believe it or not, Canada Post is one of the most expensive shippers for parcels. Canada Post also loses mail quite often and is quite slow. It is cheaper to ship a sweater to Hawaii than to Toronto. To fix this issue, we ship via more reliable/faster American shippers. Although it may seem expensive, we'd rather you get your clothes safely!

Where is my Tracking #? How come it doesn't work?

Some shipping options do not come with tracking #s and sometimes we simply forget to copy it for you. But if you're unsure for any reason, please contact us! Also, when tracking #'s get produced, it still takes the shipper a few days for it to get activated. Please check tracking #'s a few days after you get it and it should work. Some times your country's customs will detain packages and that would affect tracking as well.

I don't use USD, can I pay in ____?

Yes, it's all handled by smart software!  Our store displays your local currency first, then when checking it, it coverts to your USD.  So don't be alarmed if you see prices change to USD, you can check the conversion rates yourself or select any other currency from the top right menu.

What can I do if something is out of stock?

Oh no! On the bright side it means you've got amazing taste - just use our "Notify Me" feature or shoot us an email with your desired clothing item(s) and size(s), and we can work out some preorders!

Why was my credit card declined?

Declines happen for a variety of security reasons. Your bank has automated systems that determine whether or not to accept charges. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVV.

Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and even if you previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems. Unfortunately, there is nothing we can do about your bank :(

The best way to get around this is to get someone to buy you GIFT CARDS or use PAYPAL.

What is the size of the model in the photos?

Unless stated otherwise, the model in all pictures is yours truly :)

Height: 5'7"

Bust: 33"

Waist: 24"

Hips: 36"



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