Refunds

Money Back Guarantee:

  • Get your money back with store credits!  Just email us if you're unhappy for any reason
  • As international shipping often loses packages and often takes 4-6 weeks to process, we prefer not to do exchanges or returns, only issue store credits
  • If your item has a major defect like major rips/stains or you got the wrong item, please send pics for full credits or a 100% money refund if the problem is major
  • To prevent abuse, we sometimes refuse suspicious claims and report fraudsters

No refund / credits for:

  • Discounted items or Kerina's Closet items (Sales, Discount Codes, or Promotions are all final sale)
  • Lost / Stolen mail; all items come with proof of purchase and tracking information in one way or another
  • Order Cancellations made after 6 hours of ordering.  Our system will automatically ship your order within 2-6 hours.  Please make sure to read your order summary before paying
  • Washable Smells; the long mailing process sometimes make clothes smelly, but please be sure to wash your clothes upon arrival.  Cold-wash and delicate-dry is the safest treatment for any online-bought clothes.
  • Measurements that are only 1" off the described; we measure everything by hand and depending on how the fabric folds and stretches, individual pieces may reach different measurements

International customers: 

  • Lost / Stolen mail is common for some countries; please ensure you have received mail at your shipping address previously
  • Cost of shipping and taxes is extremely high for international addresses, so please pick your size carefully
  • Please read International section in Shipping

Returns/Exchanges Address: 

  • Please kindly label as gifts and pay for your own shipping/taxes
  • Please note that international shipping takes longer and packages are more likely to be lost
  • Ship returns/exchanges within 30 days of original order
  • Not valid if the above conditions are not met and understood
  • Please allow 4-7 weeks to process your return and pay all duties and fees:

 

Mango Rabbit
c.o CCE
2045 Niagara Falls Blvd
Unit 4  
Niagara Falls, NY
14304
 
.
  • If you would like us to process your return within 2-3 weeks, please email us, pay all duties and fees, then use mail internationally to:
Mango Rabbit
7-9200 Bathurst St
TCW3-B3OL-Penguin Pick-up
Thornhill, ON
L4J 8W1