Refunds

Money Back Guarantee:

  • Get your money back with store credits!  Just email us if you're unhappy for any reason
  • As shipping & taxes usually costs more than your actual clothes (10-15 USD) and international shipping often loses packages, we do not do exchanges or returns, only issue store credits
  • If your item has a major defect like major rips/stains or you got the wrong item, please send pics for full credits or a 100% money refund if the problem is major
  • To prevent abuse, we sometimes refuse suspicious claims and report fraudsters

No refund / credits for:

  • Discounted items or Kerina's Closet items (Sales, Discount Codes, or Promotions are all final sale)
  • Lost / Stolen mail; all items come with proof of purchase and tracking information in one way or another
  • Order Cancellations made after 6 hours of ordering.  Our system will automatically ship your order within 2-6 hours.  Please make sure to read your order summary before paying
  • Washable Smells; the long mailing process sometimes make clothes smelly, but please be sure to wash your clothes upon arrival.  Cold-wash and delicate-dry is the safest treatment for any online-bought clothes.
  • Measurements that are only 1" off the described; we measure everything by hand and depending on how the fabric folds and stretches, individual pieces may reach different measurements

International customers: 

  • Lost / Stolen mail is common for some countries; please ensure you have received mail at your shipping address previously
  • Cost of shipping and taxes is extremely high for international addresses, so please pick your size carefully
  • Please read International section in Shipping